These Terms of Service ("Terms") are an agreement between you and VendClarity LLC, a Michigan limited liability company ("VendClarity," "we," "us"). They govern your use of the VendClarity vending operations software and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to the business.
You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. We offer two-factor authentication and recommend enabling it. Notify us promptly of any unauthorized use of your account.
Some parts of the Service require a paid subscription. Plans, features, and prices are shown on our pricing page and when you subscribe. All plans are billed monthly in advance, in U.S. dollars, and are exclusive of any applicable taxes. Payments are processed by our payment processor, Stripe; we do not receive or store your full card details. Charges appear on your card or bank statement as VENDCLARITY.
Free trials. We offer a 21-day free trial. The trial does not require a credit card, and it will not convert into a paid subscription on its own — no charge is ever made unless you affirmatively choose a plan and enter payment details. When a trial ends without a subscription, access to the Service pauses; your Customer Data is not deleted (see Section 5).
Renewal. Once you subscribe, your subscription renews automatically each month at the then-current price for your plan until you cancel. See Section 4 for how to cancel.
Usage limits. Plans include stated usage limits, such as machine counts and monthly AI actions. When a limit is reached, the related feature pauses until your usage resets or you upgrade. We do not charge overage fees.
Failed payments. If a payment fails, we will attempt to collect it again and notify you. If it remains unpaid, we may pause access to the Service until the balance is settled. Your Customer Data is retained during this period.
Price changes. We may change pricing with at least 30 days' notice before it applies to you. If you do not agree to a price change, you may cancel before it takes effect.
How to cancel. You may cancel at any time, for any reason, without contacting us first: sign in and go to Billing, then cancel your subscription. You may also email support@vendclarity.com and we will cancel it for you. We aim to respond to billing requests within one business day.
What happens when you cancel. Cancellation takes effect at the end of your current billing period. You keep full access until that date, and you will not be charged again. There is no cancellation fee and no minimum term.
Refunds. Because cancellation stops all future charges and you retain access through the period you have already paid for, fees already paid are non-refundable, except: (a) where a refund is required by law; (b) duplicate, erroneous, or unauthorized charges, which we will refund in full; and (c) at our discretion, where the Service was materially unavailable or did not work as described. To request a refund under (b) or (c), email support@vendclarity.com within 60 days of the charge and describe what happened. Approved refunds are issued to the original payment method.
Your data after cancellation. Canceling does not immediately delete your Customer Data. We keep it for 90 days after cancellation so you can export it or pick up where you left off if you subscribe again. After that period we may permanently delete it. You may request permanent deletion sooner at any time, as described in Section 5.
You own the business data you put into the Service — your machines, locations, sales records, purchases, expenses, mileage, cash records, and uploaded receipts ("Customer Data"). You grant us a limited license to host, process, back up, and display Customer Data solely to provide and improve the Service.
Export. You can export your Customer Data at any time from Settings › Your data, which downloads a ZIP archive containing a CSV file for each type of record plus your machine layouts. If you would rather we prepare it for you, or you need copies of your uploaded receipt images, email support@vendclarity.com and we will send them within five business days.
Deletion. You may request permanent deletion of your account and Customer Data at any time. When we delete an account we remove your business records and uploaded files. Two things are handled differently: entries you chose to contribute to the shared product catalog (see Section 6), and records we are required to keep, such as billing and tax records. We may also retain anonymous, aggregated statistics that do not identify you or your business.
The Service includes an optional shared product catalog that helps every operator match products faster. Nothing is contributed unless you choose to contribute it, in one of two ways:
Supplier codes (a setting). In Setup › Catalog you can turn on contributing supplier codes. When it is on, committing a purchase shares the supplier, item code, and pack size for catalog-linked products. This setting is off by default and can be turned off again at any time.
Individual products (an action). On a product's page you can choose to share that product to the catalog, which contributes non-personal details such as its name, category, packaging, and image. Contributed products are reviewed before they become visible to other customers.
In both cases, contributions are limited to product information. Your costs, prices, sales figures, stock levels, machine data, and personal information are never shared.
Contributions after you leave. Because other operators rely on the shared catalog, entries you have contributed remain in it if you cancel or delete your account. If you delete your account, we remove the record linking those entries to you, so they are no longer associated with your business. You grant us and other customers of the Service a non-exclusive, perpetual license to use contributed catalog entries, including product images, for this purpose. If you would rather a specific contribution be removed entirely, email support@vendclarity.com and we will consider the request.
Certain features, including the operator assistant and receipt scanning, use third-party artificial intelligence services to process your queries and uploaded documents. AI-generated output can be incomplete or incorrect. It is provided for convenience and information only; verify important results (such as scanned totals, quantities, and recommendations) before relying on them. AI features may be subject to usage allowances described in your plan.
The Service can ingest data from third-party systems you connect or import from (for example, payment and telemetry platforms such as Nayax). We are not responsible for the accuracy, completeness, or availability of third-party systems or the data they provide.
You agree not to: use the Service in violation of law; attempt to access other customers' data; interfere with or disrupt the Service; reverse engineer, scrape, or copy the Service except as permitted by law; or resell or provide the Service to third parties except for authorized users within your business.
We work to keep the Service available and improving, but we do not guarantee uninterrupted availability. We may add, change, or remove features. If we discontinue the Service entirely, we will give you reasonable notice and an opportunity to export your Customer Data.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Business decisions you make using the Service — including restocking, purchasing, and pricing — are your own.
To the maximum extent permitted by law, VendClarity will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim arose.
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially violate these Terms, subject to reasonable notice where practicable. Sections 5, 11, 12, and 15 survive termination.
We may update these Terms from time to time. If a change is material, we will provide notice (for example, by email or a notice in the Service) before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. Any dispute arising out of these Terms or the Service will be brought in the state or federal courts located in Oakland County, Michigan, and you consent to their jurisdiction.
Questions about these Terms: support@vendclarity.com