These Terms of Service ("Terms") are an agreement between you and VendClarity LLC, a Michigan limited liability company ("VendClarity," "we," "us"). They govern your use of the VendClarity vending operations software and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to the business.
You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. We offer two-factor authentication and recommend enabling it. Notify us promptly of any unauthorized use of your account.
Some parts of the Service require a paid subscription. Fees, plan features, and billing intervals are presented when you subscribe. Payments are processed by our payment processor (Stripe); we do not store your full card details. Subscriptions renew automatically until canceled. You may cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except where required by law. We may offer free trials with a stated end date; when a trial ends, continued use requires a paid subscription. Plans include stated usage limits (such as machine counts and monthly AI actions); when a limit is reached, the related feature pauses until your usage resets or you upgrade — we do not charge overage fees. If your trial or subscription ends, your Customer Data remains stored as described in Section 4, and access is restored when you subscribe. We may change pricing with at least 30 days' notice before it applies to you.
You own the business data you put into the Service — your machines, locations, sales records, purchases, expenses, and uploaded receipts ("Customer Data"). You grant us a limited license to host, process, back up, and display Customer Data solely to provide and improve the Service. You can export your Customer Data, and you may request deletion of your account and Customer Data at any time.
The Service includes an optional shared product catalog. If you turn this on, non-personal product information you enter — such as product names, supplier codes, and packaging details — may be contributed to a catalog shared with other VendClarity customers. This feature is off by default, never includes your sales figures or personal information, and can be disabled at any time in Settings.
Certain features, including the operator assistant and receipt scanning, use third-party artificial intelligence services to process your queries and uploaded documents. AI-generated output can be incomplete or incorrect. It is provided for convenience and information only; verify important results (such as scanned totals, quantities, and recommendations) before relying on them. AI features may be subject to usage allowances described in your plan.
The Service can ingest data from third-party systems you connect or import from (for example, payment and telemetry platforms such as Nayax). We are not responsible for the accuracy, completeness, or availability of third-party systems or the data they provide.
You agree not to: use the Service in violation of law; attempt to access other customers' data; interfere with or disrupt the Service; reverse engineer, scrape, or copy the Service except as permitted by law; or resell or provide the Service to third parties except for authorized users within your business.
We work to keep the Service available and improving, but we do not guarantee uninterrupted availability. We may add, change, or remove features. If we discontinue the Service entirely, we will give you reasonable notice and an opportunity to export your Customer Data.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Business decisions you make using the Service — including restocking, purchasing, and pricing — are your own.
To the maximum extent permitted by law, VendClarity will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim arose.
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially violate these Terms, subject to reasonable notice where practicable. Sections 4, 10, 11, and 14 survive termination.
We may update these Terms from time to time. If a change is material, we will provide notice (for example, by email or a notice in the Service) before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. Any dispute arising out of these Terms or the Service will be brought in the state or federal courts located in Oakland County, Michigan, and you consent to their jurisdiction.
Questions about these Terms: support@vendclarity.com